Any Complaints?

Occasionally things go wrong and you may want to complain. We take all complaints seriously, and you should never ever feel bad for saying something if you are unhappy. You will not be treated differently or badly if you say something, if something has gone wrong then we want to put it right.

How to complain:

By telephone: 01865 236119

By email: complaints@yellowsubmarine.org.uk

By post: Yellow Submarine Holidays, 12 Park End Street, Oxford OX1 1HH

If for any reason you don’t feel comfortable making your complaint to a Yellow Submarine employee you can contact the Yellow Submarine chair of trustees.

Current Chair of trustees: Toby Staveley
Contact details: chair@yellowsubmarine.org.uk

In relation to our Young people’s services you can also contact Oxfordshire County Council, who commission the activities, with any concerns.

For details of how we aim to deal with complaints raised please see our complaints policy; available here.